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Shipping & Returns

Draft for London's review. Not yet legal advice; have it reviewed before launch.

Effective date: [date]

Orders are not open yet. The details below describe how shipping, exchanges and returns will work once the shop is live. Items in brackets are still to be set.

Shipping

We pack and ship every order ourselves, by hand, within the United States.

  • Processing time: [x] business days after you place your order. Orders are packed on weekdays.
  • Shipping rate: a flat rate of [set in settings] per order.
  • Free shipping: on orders of [set in settings] or more.
  • Tracking: you will receive an email with tracking once your order ships.

Delivery times depend on the carrier and your location. Please check your shipping address before you place your order, since we cannot change it after the order ships.

Exchanges are free

If the size or color is not right, you can exchange it for free within 30 days of delivery, subject to availability. We cover the shipping on the replacement. [London to decide: whether we email a prepaid return label or you ship the original back yourself.]

Pieces must be unworn and unwashed, with tags attached. Try them on indoors, over clean skin or underwear, and test them with a squat and a stretch before wearing them out.

If the size you want is not in stock, we will offer store credit instead.

Returns are for store credit

Prefer something else? Return unworn pieces with tags within 30 days of delivery for store credit in the amount you paid for the items.

  • Store credit is sent to your email as a code you can use on anything in the shop.
  • Store credit does not expire. [Have counsel confirm the store-credit wording under California law.]
  • Return shipping for store-credit returns is paid by: [London to decide]. Any cost will be shown before you confirm your return.
  • Original shipping charges are not included in store credit.

We do not offer cash refunds on returns, except for damaged or incorrect items (below).

How to start an exchange or return

  1. Go to the Returns page.
  2. Enter your order number and the email address you used for the order.
  3. Choose the items, then pick a free exchange (and the size you want) or store credit.
  4. We will email you with next steps once it is approved, usually within two business days.

If you need help, email support@marblathletic.com with your order number.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email support@marblathletic.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you to your original payment method, your choice.

Contact

MARBL Athletic support@marblathletic.com